Behind products customers love: strong, clear teams

Bringing over a decade's experience in product strategy and design, we're currently focused on helping early-stage startups and small-to-medium businesses (SMB) and what their customers need, want, and their specific painpoints. Our most popular offering currently:

Bullseye customer sprint
Identify the specific customers who will adopt your product first, understanding their underlying needs and critical painpoints while starting customer interviews and testing prototypes

Among other kinds of product and design work we do, this method delivers tangible business outcomes: increased revenue, decreased costs, and higher user adoption — read: reducing customer churn.

We believe in the power of people working together. Even with the most brilliant ideas, it takes the right approach and people working together in the same direction.

Additional services are available depending on your needs. Get unstuck in just 25 minutes or see what to expect.

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SERVICES

How does this work?

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Product strategy & design

Create products customers want using tested methods that turn insights into business results

Workshop facilitation

Turn ideas into action through focused sessions — from a Bullseye Customer Sprint to a 1-Hour Power Hour to a Design Sprint 2.0

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Team development & coaching

Build stronger teams that solve problems together through structured coaching and proven frameworks

"Skipper listens to his colleagues and customers, leveraging their insights to initiate ideation and innovation. His ability to distill complexity into simple, elegant solutions is remarkable."
– Marley Sirman, account executive

Why work with us?

We transform early product wins into lasting success by uncovering what customers truly need, want and what solves their painpoints.

With hundreds of customer interviews conducted across dozens of industries, we've developed frameworks and next steps that consistently reveal actionable insights and create measurable business outcomes — all while maintaining your unique culture as you scale.

Rapid market entry
Built a Figma-Storybook design system for Sesame's healthcare marketplace based on extensive customer research (via semiweekly guerilla interviews), which connected patients directly with providers without insurance
Smart health innovation
Developed a smart toothbrush initiative for a dental insurance company using ideal customer profile (ICP) interviews and our Clear Path Forward workshop sequence, delivering a proof of concept that addressed verified pain points
Enterprise-scale unification
Created a 360° customer view for Bank of America across 10+ business lines through customer and stakeholder interviews, enabling more personalized interactions between bankers, relationship managers, and clients
Energy insights that matter
Developed the Customer Energy Control Center (CECC) for a regional utility through a series of design sprints, delivering KPI dashboards and a complete design system

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HOW MIGHT WE BEGIN?

Take the next step toward building products people love with teams that thrive

Schedule a free 25-minute consultation to discover if our experience matches your needs and see how we might best work together (if we work in tandem)

Let's get started!