Let's help you, your team, and business thrive.

At How This Works co, we put people first. And through the lens of service and product design, we solve complex problems, align disconnected/siloed teams, and carve out a clear path forward, centering everything we do around you. Then, we bring that vision to life through workshop facilitation and team development.

Why? Because strong, connected teams are the foundation of every successful product and service.

And it's not about quick fixes — we create lasting impact with the guided execution, collective strategy, and continuous support.

Services overview

Service & product design

We create user-centered and customer-focused experiences that truly bring your products and services to life. It’s all about finding that perfect balance between functionality and innovation. From in-depth research to fine-tuning your design systems, we ensure every step aligns with your business priorities.

The result? Meaningful, impactful changes for your customers.

Workshop facilitation

We design and lead purpose-driven, collaborative workshops that solve complex problems and align siloed teams. Whether it’s a quick 1-2 hour session, a focused week like a design sprint, or a multi-week engagement, we’re here to help your team turn potential into kinetic energy.

With our expert facilitation, we’ll carve out a clear path forward, driving your team ahead with clarity and purpose.

Team mgmt & growth

Great products start with great teams. Building strong, cohesive teams is what we do best. We’re all about putting people first, always. We help your team grow, sharpen their dynamics, and level up across the board.

Whether you’re refining your structure or expanding, we make sure your culture stays intact and your team’s unique strengths shine.

How we work

When we meet, one of the first things that we'll ask is, How does this work for you?

We start with curiosity. We ask how. We ask why. And we ask what this feels like for you.

This helps us to understand and explore your challenges and opportunities in your work/business while uncovering points of frustration (pain points) and identifying key goals.

(And yes, we love that this question is also our name.)

Why choose us?

Our approach

Typically, we start with a group interview with the whole team, followed by individual sessions. Then, we establish a goal for our work together before framing out the right kind of work — clear expectations upfront and every step of the way.

There’s no one-size-fits-all here — each partnership is individually built on trust, curiosity, and collaboration. After we’re all clear on the context and where we’re going, we do the work right.

Recent posts, media

We write about design, workshop facilitation, team dynamics, technology, and (something something) AI, plus episodes of the "How This Works show."

How might we start a conversation?

Ready to see how this works for you? Schedule an initial consultation, and let’s talk about what success looks like for your team and your business.

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