Let's help you, your team, and your business thrive.

At How This Works co, we put people first.

And through the lens of product/service design, we solve complex problems, align disconnected/siloed teams, and carve out a clear path forward, centering everything we do around you, your team, and your customers. Then, we bring that vision to life through workshop facilitation and team development.

Why? Because strong, connected teams is the foundation of every successful product and service.

We help you tackle challenges with clarity and purpose. It's not about quick fixes — we're here to create lasting impact with the guided execution, collective strategy, and continuous support every step of the way.

Services overview

Product & service design

We create user-centered and customer-focused experiences that truly bring your products and services to life. It’s all about finding that perfect balance between functionality and innovation. From in-depth research to fine-tuning your design systems, we ensure every step aligns with your business priorities. The result? Meaningful, impactful changes for your customers.

Workshop facilitation

We design and lead purpose-driven, collaborative workshops that solve complex problems and align siloed teams. Whether it’s a quick 1-2 hour session, a focused week like a design sprint, or a multi-week engagement, we’re here to help your team turn potential into kinetic energy. With our expert facilitation, we’ll carve out a clear path forward, driving your team ahead with clarity and purpose.

Team mgmt & growth

Great products start with great teams. Building strong, cohesive teams is what we do best. We’re all about putting people first, always. We help your team grow, sharpen their dynamics, and level up across the board. Whether you’re refining your structure or expanding, we make sure your culture stays intact and your team’s unique strengths shine.

How we work

When we meet, one of the first things that we'll ask is, How does this work for you?

We start with curiosity. We ask how. We ask why. And we ask what this feels like for you. Whether this is a point of tension or an opportunity in your work/business, this approach helps us uncover pain points and identify key goals. From there, we work together to create tailored solutions that fit your team and align with your product or service objectives.

(And yes, we think it's pretty convenient that this question is also our name.)

Why choose us?

Our approach

We begin by listening. Every client, every project, every team is different. So we take the time to understand your specific context and challenges. Once we do, we apply best-in-class frameworks and methods that are tailored to you.

There’s no one-size-fits-all here. Each partnership is built on trust, curiosity, and collaboration. We help you cut through the complexity and focus on what truly matters. With our guidance, you’ll move forward with clarity, purpose, and confidence.

Recent posts, media

We write on a variety of topics, including design, workshop techniques, team dynamics, technology, and the rapidly changing world of AI, plus episodes of "How This Works show."

How might we start a conversation?

Ready to see how this works for you? Schedule an initial consultation, and let’s talk about what success looks like for your team and your business.

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